csabados77
New Member

Why won't my tax profile load?

 
‎October 30, 2019 7:56 PM
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TurboTaxBrenda1
Level 15

Troubleshooting

Can you please explain what is happening? Any error messages?
‎October 30, 2019 7:56 PM
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csabados77
New Member

Troubleshooting

When I log in and try to continue my refund it says we are building your tax profile and stays that way until it times out, no error messages
‎October 30, 2019 7:56 PM
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mnicholaichuk
New Member

Troubleshooting

I'm having the same problem - have tried repeated times
‎October 30, 2019 7:56 PM
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bettytrinh
New Member

Troubleshooting

I'm also having the same problem - I cleared all cache on my browser but it was not resolved.
‎October 30, 2019 7:56 PM
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skatergirl20013
New Member

Troubleshooting

I am also
‎October 30, 2019 7:56 PM
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bettytrinh
New Member

Troubleshooting

I figured it out- I was using an old Internet Explorer. It worked fine when I ran turbotax from google chrome.
‎October 30, 2019 7:56 PM
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TurboTaxBrenda1
Level 15

Troubleshooting

Sorry to hear about the issues you are having- It sounds as if the program is stuck. Usually that would mean your cache needs to be cleared out. Please try the following and let us know once completed and you sign back in, if the issue persists.

https://turbotax.community.intuit.ca/replies/2647843

‎October 30, 2019 7:56 PM
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