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Troubleshooting
If you are using TurboTax Desktop, please try updating your software. If the update doesn't work, please try uninstalling & reinstalling the program using the download from our website. It will not delete any of your saved returns.
If you are still not able to resolve this issue, please contact our phone support team for more assistance.
During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:
- 9 AM to midnight ET for English support
- 9 AM to 9 PM ET for French support
During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.
Thank you for using TurboTax.
yesterday