Troubleshooting

@Stanleeyy Do you have another account that you might have used for your tax returns? If so, your returns might be in the other account. Or did you use TurboTax Desktop instead of TurboTax Online? TurboTax Desktop returns are only stored on your computer, not on our servers.

 

If you are still not able to resolve this issue, please contact our phone support team for more assistance.