Troubleshooting

I've re-sent the receipt for TurboTax Desktop 2019 which should have the installation code on it. 

 

For 2020 & 2021 it looks like you used TurboTax Online. For TurboTax Online, you only need to enter the Activation code once, and then login with the account which you used the Activation code with. Unfortunately, TurboTax Online for 2020 & 2021 are no longer available, so you won't be able to create new returns or edit old ones. However, you can still get copies of your returns. Please see this TurboTax Canada FAQ for step-by-step instructions on how to get a copy of your return: How do I print a copy of my tax return in TurboTax?

 

If you need to prepare new returns for 2020 or 2021, you can buy older versions of TurboTax Desktop edition here: File past years' taxes 

 

This TurboTax Canada FAQ has information on how to install older versions of TurboTax Desktop: What if I have trouble with my licence code while setting up TurboTax Download?

 

You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?