Troubleshooting

@user17583369448 If you are seeing the error: "This wasn't expected, but we're working on fixing it." please open your return, then use this URL: https://ww1.2024.ca.turbotaxonline.intuit.com/secure/interview?_action=reset

 

This will bring you to the very start of your return, but no data will be lost, and you won't have to pay again. You just need to continue through to the Tax Home page, where you can click on Finish & File to try to file again. 

 

If you are still not able to resolve this issue, please contact our phone support team for more assistance. 

 

 

 

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