Are you using Windows 10 or 11? It can be installed on Windows 10, but we recommend Windows 11 because Windows 10 lacks certain security features. If you need more assistance with this issue, please contact us by phone.
Minimum Requirement: The baseline requirement is Windows 10 (64-bit).
Unsupported Versions: Older systems like Windows 7, 8, and 8.1 are strictly unsupported, and the software will not install on these platforms.
Selection During Launch: When you launch TurboTax Desktop, you may see recommendations to upgrade to Windows 11, but the software will function correctly on a fully updated version of Windows 10.
For the most current hardware and software specifications, refer to the official TurboTax Canada system requirements: How does the end of support for Windows 10 affect my TurboTax Desktop experience?
These steps need to be followed:
You have administrator rights on the profile where you are installing TurboTax. Windows has been updated.
You are not attempting to install on the cloud.
Turn off your antivirus software and Windows Defender before installation, and make sure to turn them on once activation is successful.
I suggest uninstalling the software and reinstalling it by using this updated link for 2025.
If the problem persists, I recommend contacting phone support so that they can screenshare and help you. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.
Thank you for choosing TurboTax.
