Unable to upgrade desktop version

I downloaded the basic version of Turbotax Canada. I am trying to upgrade to the premier version. It is hung on trying to log me in. What can I do?

Troubleshooting

Please make sure that you don't have any security/anti-malware software on your computer that's blocking TurboTax. You also might want to try restarting the program as an administrator. To do this, right click on the TurboTax icon and select "Run as Administrator".

 

If you are still not able to resolve this issue, please contact our phone support team for more assistance. 

 

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