Troubleshooting

Please make sure that you don't have any security/anti-malware software on your computer that's blocking TurboTax. You also might want to try restarting the program as an administrator. To do this, right click on the TurboTax icon and select "Run as Administrator".

If you are still not able to resolve this issue, please contact our phone support team for more assistance. 

They are available Monday through Friday, 9 AM to 6 PM ET for English and French support.