@DaiseyDel If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account.
TurboTax Online/DIY version is not a downloadable version.
The codes for TurboTax Online will not work with TurboTax Desktop & vice versa. If you bought the wrong version, you can request a refund and then buy the one you need.
If you bought TurboTax from a 3rd party retailer (ex: Costco, Staples, Walmart, etc.), please use this form to get a refund
https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbota...
Thank you for choosing TurboTax.
