Actually, I can add a screenshot - here it is, nothing to click on to enter my activation code. I've uninstalled, rebooted, reinstalled, redownloaded the installer, the same thing happens.

Please make sure that you don't have any security/anti-malware software on your computer that's blocking TurboTax. You also might want to try restarting the program as an administrator. To do this, right click on the TurboTax icon and select "Run as Administrator".

If you are still not able to resolve this issue, please contact our phone support team for more assistance. 

Hello Turbotax_susan, no antivirus or antimalware software running. I did try to "run as administrator", but I get the same result.

And I did contact the phone support team, they were unable to resolve the problem.

Do you use Windows 10 or 11? Have you tried adjusting the display resolution in Windows settings? If not, try a different resolution setting and then enter your license code. Also, ensure that Windows is up to date and that you are using an administrator account.

Hello TurboTaxAniqua,

It's windows 11. Windows is up to date and I'm using an admin account. I also tried "run as administrator".

The system requirements on intuit's website say "1024 X 768 minimum resolution 16-bit or higher colour" which my computer exceeds. I just tried changing the resolution to something else (which also exceeds the requirements) and I get the same turbotax screen that is in my screenshot. There is no button to click on and no box to enter my activation code.

I have requested that the assigned team contact you so that they can assist you with the installation. We do not have the option to screenshare on this forum; however, they can screenshare, troubleshoot, and investigate the issue if necessary. You will receive a call within 48 hours. We appreciate your patience. Thanks 

Hello TurboTaxAniqua,

I received an email from turbotax support at 8:16 pm today saying that they attempted to call me. However, my phone did not ring, and I have no voice mail.

I've requested a follow-up call during the day from the assigned department. Within 24 to 48 hours, you will get a call. Thanks.