Troubleshooting

@kavitatul First, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Do It Yourself (Online), how do I use a prepayment code? 

Then, once you are into TurboTax Online, select "Start A New Return" from the left side menu. Then you'll be shown a list of completed tax returns from the previous year. Select one and then click on the "Start Your Return" button in the bottom right.