Troubleshooting

@user17747936795 Please try the following

• Goto C:\ProgramData\Intuit Canada and check for umid file
• If umid file exists then open a file "C:\ProgramData\Intuit Canada\tt2025\TTConfig.ini" and enter UseCustomUMID=1 at the end of file
• Close and save TTConfig.ini
• Restart the TurboTax application

If you are still not able to resolve this issue, please contact our phone support team for more assistance.