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I can't navigate through TurboTax 2018. All links on the left in the Easystep are grey with the lock symbol beside it?
I can't navigate through TurboTax 2018. All links on the left in the Easystep are grey with the lock symbol beside it. I tried to re-download the software but the problem wasn't solved. I'm running Windows 10.
October 31, 2019
1:53 AM
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Troubleshooting
Once you answer the questions in the "Introduction" section of your TurboTax download/installed version, you will be able to continue. These links will remain greyed out until you complete the basic information.
October 31, 2019
1:53 AM
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Troubleshooting
I'm having the same problem. I did my taxes last week up to Netfile, awaiting my husband's net income to file. Now he wants my net income but I can't get back into the return to find the info. It still tells me how much tax I have to pay, so the info's there. I click on the "Introduction" but nothing happens. Please help.
May 25, 2020
2:11 PM