Thank you so much for your Feedback- It is greatly appreciated. 

We are happy to know that you were able to activate your software!

I'm having this same issue. Still haven't figured it out yet.

For me, it was a 3rd party firewall. I think I also had to change my search engine to explorer from chrome. 

I just bought this computer, it's fresh out of the box. The program installed fine on my old computer but this new one it just won't go. I shut off every firewall on the computer and still nothing. Changed browsers, Nothing. Spent 3 hours on the phone with support last night. They tried doing a screen share and that wouldn't connect either. I'm at a loss.

i am haveing the same issue, still dont know how to get it to work.