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Expert Review
Is the expert supposed to view your SIN #?
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Troubleshooting
If you are having your return reviewed- The tax experts will go through everything on your income tax return making sure it was entered properly so that you have no issues filing your return.
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I filed my income tax return but should maybe gotten it looked at? Just wanna make sure i did it right.
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If you are using the TTO (online), you will need the Assist and Review option.
You can add this to your return from the top right corner on your screen --> click on Live Tax Advice --> Upgrade
Once you agree on the upgrade, the price will be added to your return before Netfiling
To access the feature --> on the right corner of the top bar --> click on expert help --> ask the question, enter your information, and click confirm
If you want a full review --> from the left menu --> review --> expert review --> you can schedule a time to go over your return
If you are using the TTD (desktop), you will need the Pro-Review option:
To purchase The "Life Assist and Review" --> go the left menu under "Review" --> click on "Assist and review" -->
On the main screen click on the box "I want my return reviewed"
The price will be added to the return before Netfiling
To ask for help --> use the support icon on the top blue bar --> fill your information and confirm
I hope this was helpful
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The review option is not working - it says having technical difficulties and to try again - I have been trying for a number of days. What is going on? The system still wants to charge me for the price that includes the review option even though it is not available.
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update: You have to upgrade to use the Life Assist and Review first before you can use the service.
I hope this was helpful
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Thanks but no not helpful. In fact the system was not working - and when I spoke to a real person they tried and found the same thing. They had to book the review by emailing someone - which they did.
also in fact I do not have to pay prior to the review - the payment is made at the end .
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Sorry for your inconvenience, I am glad that you got this looked at by support and your return will be reviewed.
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i am not able to set up an expert review appointment.It keeps saying technical problems
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Have you tried again and were you successful?
To Schedule a call back:
To Book a review of your return-