We're sorry to hear you are having this issue. To help you we will need more information. Therefore, could you please meet us by private message on Facebook or Twitter to see how we can help you further?

i need to know why my they tell me my  information is wrong

You must have entered personal information that doesn't match the information at CRA. If you try to Neftile 5 times with the wrong information, your account will be locked.

For questions for which personal information must be exchanged, you can contact us by phone or private message on our Facebook and Twitter social networks. 

We also offer tax expert services as needed.

Thanks in advance for your understanding, 

My Account is frozen. I cannot enter it to read my 2019 income tax assessment from CRA. In this covid-19 period, I am helpless.