You can now transfer information between desktop products and online products and you don't have to ask for a refund. check the following link for the steps:
https://turbotax.community.intuit.ca/community/importing-transfering/help/in-turbotax-online-how-do-...
If you have paid for a second product, you can find the refund form at this link:
https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...
You can purchase the TurboTax download directly from our website at:
https://turbotax.intuit.ca/personal-tax-software/download-tax-software.jsp
I hope this was helpful
