CRA Result Code: 32 Our records indicate you are not filing an income tax return for the first time with the Canada Revenue Agency.

[TurboTaxGinette]

Please verify that you have answered the question correctly at the beginning of the interview as seen in the images below. If you have previously filed a return before, you need to click on NO.

TURBOTAX ONLINE - You will find this by going in the left menu and clicking on My Info then ___Canadian citizenship to then open this screen. Make sure to click Continue at the bottom of the screen to save your change.

TURBOTAX DESKTOP/DOWNLOAD

Thank you for choosing TurboTax.

[osaruguecarl]

I am filing for myself and my wife. But my wife is filing for the first time and we still got this CRA Error code 32 saying that the records show that my wife is not filing for the first time.. Please how doe we go about filing the tax for her?

[TurboTaxBrenda]

If you have sent the CRA information about her income for the past 2 years they may have her information on file and consider it as being an income tax filed. Go back and update your answer for your wife saying that this is not her first time filing, and it should be fine. We advise you to contact the CRA at 1-800-959-8281 to see what they advise you and you can let us know. 

Thank you for choosing TurboTax.

[aaariaaa]

I'm 19 and this is the first time I file my taxes using to CRA. My mom did it for me last year and it was after she finishing filing for me that I got my CRA account. But when I try to submit my taxes it says error 32, can you help me with this problem?

[TurboTaxSusan]

@aaariaaa If your mom submitted a return for you in the past, then you've already filed a return with the CRA. Please see Ginette's post above to see how to go back and change your answer.

[nece54den]

I'm not filing for the first time how do I fix it

[TurboTaxSusan]

@nece54den Are you using TurboTax Online or TurboTax Download? What year are you preparing your tax return for?

[juanesarroyave]

I am helping my mom filling her tax return for the First time. She arrived Sept 2024 and has never sent information to CRA. But I received error Code 32

[TurboTaxAniqua]

@juanesarroyave Error code 32 from is CRA could be for these reasons There is a social insurance number (SIN) on line 55295 on the Schedule 5 and one of the following situations applies to your client’s return:

1. The dependent's SIN is not valid.
2. The dependent's SIN and your client’s or their spouse’s or common-law partner’s SIN are the same

Please check if that applies to her. Also, If this is her first time filing with CRA and CRA doesn't have any information for her, she might not be eligible to Netfile. You have to choose an option to Print to Mail in TurboTax and mail out her return to CRA - Where to mail your paper T1 return.