It is not possible to use the installation key from the CD/download edition to complete your tax return in the online edition. You need to purchase the online edition to use it. You can get a refund for the CD/download edition by following the instructions below: https://turbotax.community.intuit.ca/replies/2647900
I have the same problem as the above, but the refund site is for US. Do you know the Canadian refund site?
This is the Canadian website:
kassia_almeida
New Member
rosemaryrobinson
New Member
sajidk
New Member
glorycheung
New Member
jeffbear1962
New Member
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.