As a general rule, you should never be charged more than one time per return filed. However, there are some scenarios where you may be prompted to pay for additional features or services, including:
Note: Once you chose to upgrade or attach a service like an Audit Defence or the Plus bundle, you cannot downgrade or remove the service. To continue without the upgrade or attached services, you’ll need to start a new return.
If none of these scenarios apply, or if you are experiencing other issues, please contact our phone team to assist you.
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