Online Vs download version

[Hufin]

I opened an account on online version but after inputting personal information decided to purchase the download version. Is there any problem switching my account to the download version? Can I delete the info on the online version? 

[Hufin]

There was a problem. I could only access my Online account. I was unable to input the Licence Code from the Download version.  It took the agent 30 minutes to solve it.  He told me I was lucky. It took others an hour or more to fix the problem. Intuit should fix this flaw in the system.

[TurboTaxAniqua]

@Hufin Glad to know that issue has been resolved. Thanks for the update!

[Hufin]

It would be helpful if Intuit would fix this problem so that others and myself next year do not run into it again.  Thanks.

[TurboTaxAniqua]

Thanks for the feedback. We will pass it on to our development team.