Where is intuit.ca picking up my OLD email address (prior year purchases/prior year filings) from?
I net-filed two 2018 returns yesterday. I received the
confirmations from intuit.ca but they went to my old email address. I did not
use this email address to purchase the download product (standard). I did not
use this email address within the return (contact information for Revenue
Canada). Where is intuit.ca picking up
this email address (prior year purchases/prior year filings)? I want to correct this so that it does not
happen again next year. I will lose
access to that old email account. I did
call the intuit support line, howwever, the agent did not know where the email
address came from or how to change it. (incident# xxxxxxxxx). Thanks.
Where is intuit.ca picking up my OLD email address (prior year purchases/prior year filings) from?
Wow. After completing the tax returns and net-filing for tax year 2020, the net-file confirmations were none-the-less sent to an email address I had not used for 3 years. Last year (checked again today), I had made sure that the proper email address was associated with my TurboTax Online account. However, I had discovered that my old email address was buried on an info-form within TurboTax Desktop and each year got transferred over to the next tax year. I think I have fixed this now -- we'll see next year. But if the net-file confirmations for next year are again sent to my old email address -- I will quit using TurboTax for good.
Where is intuit.ca picking up my OLD email address (prior year purchases/prior year filings) from?
Thanks for your detailed reply. I had actually done what you suggest minutes prior to purchasing the 2018 Turbotax download. In fact, the purchase confirmation came to my current email address. But after completing the tax returns and net-filing, the net-file confirmations were none-the-less sent to my old email address. I am perplexed.
Where is intuit.ca picking up my OLD email address (prior year purchases/prior year filings) from?
Wow. After completing the tax returns and net-filing for tax year 2020, the net-file confirmations were none-the-less sent to an email address I had not used for 3 years. Last year (checked again today), I had made sure that the proper email address was associated with my TurboTax Online account. However, I had discovered that my old email address was buried on an info-form within TurboTax Desktop and each year got transferred over to the next tax year. I think I have fixed this now -- we'll see next year. But if the net-file confirmations for next year are again sent to my old email address -- I will quit using TurboTax for good.
Where is intuit.ca picking up my OLD email address (prior year purchases/prior year filings) from?
My 2023 tax return did the same thing....I went into my intuit profile last year, updated email (says its verified), entered new email on desktop turbotax...went into form mode to make sure it showed correctly...called CRA to verify my email (no issues)...
Note - I have been transferring returns for 3-4 years and it is sending the NETfile confirmation to my old work email.
Where is intuit.ca picking up my OLD email address (prior year purchases/prior year filings) from?
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