Previous yr data failure

[mkingfam]

previous year data won't transfer, and it seems to hang on transfer. Cannot get past personal info to continue.

[TurboTaxSusan]

Please try clearing your cache or using another browser to try again. This FAQ has instructions on how to clear the cache in several popular browsers: https://turbotax.community.intuit.ca/community/tax-topics/help/how-do-i-clear-my-cache-browsing-hist...

If you are still unable to resolve this issue, you can contact our phone support team or our social media team for more assistance. This FAQ shows how to get in touch with them: https://turbotax.community.intuit.ca/community/product-information/help/how-do-i-contact-turbotax-fo...