Question about 40% discount and payment timing

[user17753949932]

Hello,

I recently received an email offering a 40% discount, but I’m currently on vacation and don’t have time to complete my tax return right now.

I’d like to take advantage of the 40% discount—could you please let me know if it’s possible to pay now and finish my return later?

When I go to the payment page within my return, I only see a 26% discount applied to my plan, not the 40% mentioned in the email: 110 CAD instead of 150 CAD with plan TurboTax Assist & Review Self-Employed.

Could you clarify how I can access the full 40% discount and save the discount by paying now without filling it completely?

Thank you in advance for your help!

[TurboTax_Susan]

Yes, you can pay now without completing your return. 

If the full discount is not showing, let us know once you've paid, and we can refund the difference.

[user17753949932]

@TurboTax_Susan 

Hello Susan,

Thank you for your reply.

However, my issue is not related to the discount or payment.

I have already completed the payment step to secure the discount, but I have NOT submitted my tax return yet.

The problem is that my SIN is incorrect, as I received a new SIN in mid-2025. I now need to update it before submitting my return.

Unfortunately, it seems that after reaching the payment step, the SIN field is locked, and I am unable to edit it.

Could you please advise how I can update my SIN or unlock this field before submission?

Or who I need to reach to to get my expired discount to work again so I can repurchase..?

Thank you for your help.

[TurboTax_Susan]

If you need to change your SIN, then on the 2025 tax return home page, you can click on Personal Info > Edit, then click Edit to the right of your name.

[user17753949932]

Like I said,

I cannot. I have tried. I think the payment is equivalent to a return being filed, so they are blocking the filled in regards to the SIN.. 

[TurboTax_Susan]

The payment to TurboTax is not the same as having filed, as the CRA is not involved with that payment.

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team for more assistance.