Cannot open Turbo Tax on New Computer Windows 11. States I have Windows 8

[TurboTaxSusan]

Please make sure that your copy of Windows 11 is up to date.

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.

[rapocsik]

I tried & updated Windows 11 and it still does not work   Got no response/help from the phone number.

[TurboTaxSusan]

Go to C:\Program Files (x86)\TurboTax 2023 or where ever you have TurboTax installed. 

Right click on tt2023.exe and select Properties. Then click on the compatibility tab. Make sure nothing is checked under Compatibility Mode. If there is something checked, uncheck it and click OK. Then try to start TurboTax again. 

[rapocsik]

Did not work  

[TurboTaxSusan · Accepted solution]

Have you tried uninstalling and reinstalling the software?

You can find the installation file from our website to install TurboTax here: https://turbotax.intuit.ca/tax/software/install

[rapocsik]

Susan.......YES ! It worked doing this. Thanks so much.

Now, hope you can help. Earlier in the day, I had filled out a form and requested a refund.

Anything you can do to stop that or should I just wait and see what they do?

[TurboTaxSusan]

You just need to wait. Since you were able to successfully install the software, they will see the activation and likely deny the refund. 

[rapocsik]

Thanks again. You provide great service.

[John Chan]

Cannot find the tt2023.exe