How do I change the version of turbo tax I am using?

[TurboTaxSusan]

Are you using TurboTax Desktop or TurboTax Online? Do you want to upgrade or downgrade?

[nickibalfour]

I’m using the online version for my daughter under 19, it was free and is now charging $15 and I want to downgrade. It is a super easy return, I don’t need any help.

[TurboTaxSusan]

Unfortunately, once you have upgraded or added features to your TurboTax return, there is no way to downgrade or remove the extra features. You would need to create a new return to go back to the original product. 

To start a new return, select “Start a New Return” from under “My Returns” in the top left corner. Once you have started your new return, you can select “View All Returns” from under “My Accounts & Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.

[Nancywagg]

I purchased the online deluxe version thinking it was the downloadable  version. I have have not installed the user key yet. How can I change it. 

[TurboTaxVeronique]

@Nancywagg The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa. If you bought the wrong version, you can get a refund and then buy the one you need.

If you bought TurboTax from a retailer (ex: Costco, Staples, Walmart, etc), please use this form to get a refund

Make sure you add a clear screenshot or picture of your receipt, showing the date of purchase, name of the store, software you bought and price paid.

Thank you for choosing TurboTax.

[smlb64]

I purchased Deluxe Online Version and did go so far as to transfer my personal info from 2023 to 2024.  Then I realized this was not the download version.  I do not feel comfortable with my sin number and birthdate, etc. on your company servers.  I actually wanted the Standard download version.  How can we fix this?  Can someone telephone me?

[TurboTaxVeronique]

@smlb64 If you bought the wrong version, you can get a refund and then buy the one you need. If you bought TurboTax from a 3rd party retailer (ex: Costco, Staples, Walmart), please use this form to get a refund
 

Make sure you add a clear screenshot or picture of your receipt, showing the date of purchase, name of the store, software you bought and price paid.

Thank you for choosing TurboTax.