Thanks for your question. TurboTax Free is a completely free product. According to the information above, you might be using the Standard version of TurboTax which is not free. If you'd prefer to use TurboTax Free, you'll need to start a new return. Here's how you start a new online return; be sure to choose Free when TurboTax prompts you to select an edition: https://turbotax.community.intuit.ca/replies/3288128
When you opt-in for more help- with TurboTax Assist & Review expert it will be 79.99 per return. Unfortunately, there is no way to downgrade therefore you will need to start a new return.
If you need further information please contact us or if you prefer you can reach us on social media through Facebook or Twitter.
Sign In
Canada (English)
EN
