How do I resolve cra result code 21 so they will accept my netfile?

[TurboTaxSusan]

 What is the exact error message that you are getting? 

 

[Nancy hendry]

Code 21 - I have the 8 digit number from my 2021 return but don’t know where it is supposed to be entered on the this tax return 

[TurboTaxSusan]

@Nancy hendry It will ask you for your NetFile access code when you file your return. 

[Randypaulgates]

it says my Netfile code does not match their records.  Funny, i have been using the same code for two years now.  This is the third year and now it doesn't match????

[TurboTaxSusan]

@Randypaulgates Please double check your NOA from last year, as the code has changed for some people. You can also file without the code.

[cesiro1922]

how do resolve cra code 21

[cesiro1922]

how do i change my netfile access code now the turbo tax is complete

[TurboTaxGinette]

If you are being asked for your Netfile Access Code, this can be skipped as it is not necessary and can be left empty. 

As per another client who contacted the Canada Revenue Agency (CRA): "If "web services" is not turned on within MY Account, you will receive the error message 021 and you will not be able to download the data." Please contact the CRA by calling them at 1-800-959-8281.

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