You should contact our support team for assistance with this.
To do so,
I received a 018 error and I need to do my taxes plus I need to know my old 2018 tax info
Hi,
CRA won't recognize my login. I get Error-CER.018
Can you help me with this problem please?
Thanks,
Joanne77
In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact us please follow this link: Contact Us form. Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page. If the agent cannot resolve your issue please make sure you tell them you want to escalate the issue to a higher level.
Thank you for your patience.
Having a problem with CRA not accepting any new passwords.
What is my next step?
@Gary Cribbs Log into CRA My account, and stay logged in, then try to AutoFill.
Also make sure that if you are preparing your return with a spouse/common-law partner, that you are entering the right login info for the spouse/partner you are auto-filling.
If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.
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