I want to clear and start over after I paid my fees.

[avinash_dewani]

I paid my turbotax fees and then I saw paper returns and realized some mistakes. However TurboTax is not allowing me to clear and start over. Which does not makes sense. 

[TurboTaxTara]

Did you file your return?

[avinash_dewani]

No, I haven't filed yet

[TurboTaxTara]

There's no one-click clear or start-over button, unfortunately. With a return you've already paid for, the best thing to do is use the Find feature to navigate back to the spots in your return you'd like to modify. Some things though, like your SIN number or if you chose to prepare your return together with a spouse, are not editable.

Here's how the Find feature works: https://turbotax.community.intuit.ca/replies/3484165

Alternatively, you could choose to start a new return from scratch. If you do that, give us a call and our phone team will refund the cost of the return you paid for but didn't file.

Here's how to start a new return: https://turbotax.community.intuit.ca/replies/3288128

And here's how to reach us by phone: https://turbotax.community.intuit.ca/replies/3288128 

[bobsyouruncle1]

There is no option to reach you by phone?!

[TurboTaxSusan]

@bobsyouruncle1 

If you would like to contact our phone support team, you can call them at 1-888-829-8608.