I have paid for the service and not able to see on the section to print tax ret. 2015. keep asking me to pay again. It was a standard turbo tax I used. Please help.

[marie_too]

I have paid for the service and not able to see on the section to print tax ret. 2015.  keep asking me to pay again. It was a standard turbo tax I used. Please help.

[Lyne-TurboTax · Accepted solution]

Thank you for your question.

Please call us by clicking the following link to the Contact Us page. Then complete the required information.

A phone number will appear, along with your incident ID. Call the number. This will ensure that an appropriate agent is assigned to your query:

https://support.turbotax.intuit.ca/contact/

We look forward to hearing from you.

[marie_too]

Still did not get the answer. I do not wish to get charged if I call to get an answer. Unless you can confirm there is no charge.  Please let me know.

[Leeanne-TurboTax]

Good afternoon,
There is no charge to contact us, using the above link.
Only pro-review is a chargeable product.
Thank you, We look forward hearing from you.
Leeanne@TurboTax