I purchased TurboTax Premier for 2014. I cannot download it into my computer. The disk spins a few times but does not load. What should I do? Is the disc defective?

[harlenew]

I have been using TurboTax for over five years and have never had a problem loading a disc.  Please help!

[TheTurboBot · Accepted solution]

If anyone is still experiencing issues after attempting Delphision's solution, you can download the installer for TurboTax off of our support site, and try installing with it instead:

https://support.turbotax.intuit.ca/turbotax/en-ca/faqs/Download-links-for-installing-TurboTax/INF150...

[Delphision]

Those links are marvellous, TurboBot.  Thanks for adding that.  I have added it to favourites just in case.

[storeside]

When I initial tried to install my 2014 CD on my desktop it just kept on spinning.  Change computer and after a few more attempts it started to process.  Didn't complete the installation on my secondary computer but remove CD and retried on my main desktop.....finally worked...what a drag....Been using Intuit for years....they seem to be getting worse...especially in the support category..  It isn't a bad program...but very frustrating if you start to have problems.

[Delphision]

Once the disc is inserted, try navigating to the drive where it is installed, and double-click to open it.  If you see a .exe file, double-click on that to begin the installation.  It may be that security settings are preventing an automatic install.