Why can't I use netfile québec service even if I'm eligible?

[coline-houel]

I answered no to all the question but at the end I'm being told that I'm not eligible to use this service

[TurboTaxSusan]

Can you please provide more information about your problem? What is the exact error message that you are getting? 

[coline-houel]

Hello,

I get this message :

NetFile Québec : You are not eligible

Coline, you do not qualify to use Revenu Québec's NetFile service.

But I do not understand why I'd not be eligible. I answered no to every question at the begining.

[TurboTaxSusan]

You can review your eligibility on this Revenu Québec page: Filing Your Income Tax Return Online

If you are eligible but still can't file, please contact our phone support team for more assistance.