How do I import my personal information from desktop 2022 turbotax tax return, to turbotax online to prepare my 2023 tax return so I don't have to re-enter my info again.

[yvesb38]

I only have access to my 2021 return on turbotax online but when I start a 2023 online turbotax tax return, it doesn't have my personal info for some reason.

[TurboTaxSusan]

Unfortunately, you can’t transfer information from TurboTax Online into TurboTax CD/Download.

[yvesb38]

Hi,

It's the opposite. I would like to transfer my info from desktop to online.

I did a search and it says to go to tools on the left side of the screen but there's no tools tab there.

Thanks

[TurboTaxSusan]

When you create a return without using your TurboTax Online return from last year, then it will ask you what you used last year, If you pick TurboTax CD/Download, it should give you the option to upload a file.

[yvesb38]

Unfortunately it didn't ask this question.

Thanks anyway. I'll just have to re-enter my info.

Yves

[heatherlm8]

We ran into the exact same problem. After we follow the instructions, it never gives us an option to upload the 2022 taxes. We think there is a glitch--it just keeps looping back to the basic information screen. Any advice would be welcome.

[TurboTaxSusan]

@heatherlm8 Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.