Import previous year data

[mgsych]

I have been using TT for 20+ years. I noticed that for the past few years the carryforward data is not coming across to the new year from the previous year. I have checked back a few years and it does not show up. What is wrong? It looks like I will have to back a number of years to correct the lack of loss carryforward. 

Also at one time the list of charitable donation organizations would come across to the new return, but that has not happened for a number of years. 

[TurboTaxSusan]

For more assistance with this issue, please contact us by phone. To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

[mgsych]

I spoke to the help desk and did not get an answer. So where to I go now???????