Why does my file transfer page keep coming up when I already signed in?

[carlyadair11-gma]

I continue selecting "Yes, help me sign into my account" and when put in my email and password, it takes me back to the same page of yes or no.

[TurboTaxSusan]

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.