How come box 21 on a T3 is not transferring over to line 68140 on schedule 3?

BF1925 · ‎March 25, 2025

I went to efile the taxes, but i got an error code 95365 because it stated that there were no entries on line 68140 on schedule 3 which is from box 21 from the T3. I entered an amount in box 21 from the T3?

TurboTaxSusan

The CRA has announced systems tax calculator errors that may affect your ability to file. These errors are affecting all CRA certified tax software across Canada.

TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians.

If you see one of these error codes, please visit What does my NETFILE error code mean and how do I fix it?

Error codes: 2508, 2515, 45555, 45566, 90308, 95031, 95033, 95034, 95365, and 99915.

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TurboTaxBrenda

Thank you for your feedback. As soon as the issue is resolved, we'll update this thread.

Thank you for your patience and choosing TurboTax.

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TurboTaxVeronique

This is not a TurboTax issue.

The CRA has confirmed that this issue is affecting all CRA certified tax software. TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians. To support taxpayers in navigating these CRA errors, the TurboTax Canada blog is being regularly updated with the latest information on NETFILE error codes, CRA-approved workarounds, and expected resolution dates.

You can visit this website: EFILE news and program updates

Thank you for your patience and choosing TurboTax.

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TurboTaxAniqua

For the error on the T3 slip not balancing box 52+53 to equal box 21A, trying to enter the sum of 52+53 into box 53 (deleting 52) should fix the problem.

Thank you for choosing TurboTax.

BF1925

I tried that & the value in box 21 is not transferring to line 68140 on T936.

I checked for updates & it said I was up to date.

Any other suggestions?

TurboTaxAniqua

@BF1925 For the error on the T3 slip not balancing box 52+53 to equal box 21A, trying to enter the sum of 52+53 into box 53 (deleting 52) should fix the problem.

BF1925

I did make sure it balanced to 21A. That amount will not transfer to line 68140 on schedule 3 though.

TurboTaxAniqua

@BF1925 We are aware of this issue, and are working on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.

BF1925

Is there a problem with form T691 also? The # on Line 22100 is not transferring over.

Again i have checked for updates & it says there are not any.

TurboTaxAniqua

@BF1925 We are aware of this issue, and are working on a resolution. We appreciate your patience.

cam222

I have exactly the same issue. I got rid of the box 52 and 53 issue but error 95365 indicates that line 21 is not being entered in box 68140 on form T936. When will the update be issued fixing this issue?

TurboTaxVeronique

@cam222 If you are using TurboTax Desktop, updates were available this week. Please make sure to update your software and try again.

Thank you for choosing TurboTax.

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How come box 21 on a T3 is not transferring over to line 68140 on schedule 3?