I have selected "Do your own taxes" product and selected the [Start for $0] Button. But, it keeps directing me to the first page of selecting the product plan. Need help.

[TurboTaxGinette]

The next question should be "How did you do your taxes last year?" where you can answer "Other". If you are having difficulties continuing, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line.

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