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If you are using the CD/download version of TurboTax and you're getting a TT805 error, please read

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New Member

This is regarding Incident ID# xxxxxxxxx

When I sent NETFILING, Turbo Tax system required me to pay fee by credit card.

I think this should not be paid because I purchased product which gives free returns up to 8

obviously this is overpaid. So, I need to get refund for credit card payments

1 Reply
Moderator

This is regarding Incident ID# xxxxxxxxx

If you purchased a TurboTax Online 8 pack for TurboTax Standard, the prepayment code can be used for up to 8 returns filed in your TurboTax account. If the prepayment code didn't work properly, the steps to obtain a refund are below.

If you purchased TurboTax CD/download, the Standard version includes 8 returns. These returns are prepared in the software itself - not via TurboTax Online. If you would like a refund of your TurboTax CD/download version, the steps to obtain a refund of your software are below.

https://turbotax.community.intuit.ca/replies/2647900