This is regarding Incident ID# xxxxxxxxx

[sjkim9125]

When I sent NETFILING, Turbo Tax system required me to pay fee by credit card.

I think this should not be paid because I purchased product which gives free returns up to 8

obviously this is overpaid. So, I need to get refund for credit card payments

[TurboTaxJennifer]

If you purchased a TurboTax Online 8 pack for TurboTax Standard, the prepayment code can be used for up to 8 returns filed in your TurboTax account. If the prepayment code didn't work properly, the steps to obtain a refund are below.

If you purchased TurboTax CD/download, the Standard version includes 8 returns. These returns are prepared in the software itself - not via TurboTax Online. If you would like a refund of your TurboTax CD/download version, the steps to obtain a refund of your software are below.

https://turbotax.community.intuit.ca/replies/2647900

[sjaustin216]

I need help to process $25 payment by credit card for filing 2023 California state tax return. My Federal tax return was properly filed March 4, 2024.  TTDCA217713756

[Moussi2]

Are you trying to file a Canadian tax return ? If not the contact the US community for your refund. 

Thank you for choosing TurboTax.