Seniors & students | TurboTax® Support

Seniors and students

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How do I fix error code 90228?

If you previously saw error code 90228 when you attempted to file before April 16th, the error was due to a CRA issue affecting all tax software in Canada. We understand your frustration and successfully advocated on your behalf. CRA confirmed on Apr... read more

CRA system error codes affecting your ability to file.

There is a CRA system issue that is affecting your ability to file. At the moment, there's no workaround solution or expected timeframe to resolve from the CRA for the following error codes: 45555, 45566, 90308 and 95031. If you see one of these erro... read more

I can't netfile. I keep getting this: On form T1198, line 68519 can't be greater than line 68518. Additionally, line 68519 can’t be greater than the sum of lines...

10100, 10400, 12799, 12800 and 13000 on your... I know 68519 = 68518 but where do I check the values of all the 10XXX?

Where do I claim a portion of my unused RRSP amout. I see where Turbotax point out my unused amount but it never promps me if I want to use some of it on this return?

in what section do i put my student loans in?

i see that there is a section for student loan interets but not a section for just the amount received form loans

If I took student loan. What do I input on the field where eligible tuition fees is requested ?

while filing my tax

For tuition amounts, does a student need to file the provincial 5006-S11 E (24) as well as the federal if they want to give the remainder to a parent to claim?

Turbotax automatically provides the federal S11 for tuition, but not the provincial from what I can find. That's frustrating. How do I get the unused tuition amount to my parents so they can claim it?

I imported a T5008 from the CRA. Boxes 13, 20 and 21 are in USD. TurboTax does not show box 13 "Currency". Do I need to convert boxes 20&21 to CAD manually?

I am using TurboTax online which does not allow me to see the underlying tax forms. So I do not know if TurboTax correctly imported field 13 as "USD" or if it assumes it's all in CAD, in which case I would need to manually convert boxes 20 and 21 to ... read more

Tuition Transfer of 2 kids not working

I have 2 kids whom I have completed their taxes using TurboTax have submitted and followed the instructions to transfer to parent. I am in the dependent screen and have entered Credit Info for both of the kids.1 kids is for 1,574.80 and the other is ... read more