Is anyone having trouble entering the Tuition Amount Transfer because the window for that option doesn't open?

[jackiebouchard63]

I've spoke to 3 people at Turbo Tax and they are stumped, but never gave me a solution. It looks like a flaw in the program, but I would have to pay to get answers from someone higher up the chain.

[TurboTaxBrenda1]

There is a known issue at this time and our team is working hard to get it fixed. Once the fix has been completed we will update you.

Thank you for choosing TurboTax.

[TurboTaxBrenda1]

Please try again, things should be working now 🙂 

[shawsers]

still not working, I am still having this issue.  Always say amount to transfer is $0 and never prompts for the action amount to transfer

[TurboTaxGinette]

Have you tried to clear your cache/cookies, sign out of your return and restart your computer yet? You may even try to use a different browser. After trying this, if you still have an issue, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line.

​​​​​​​Thank you for choosing TurboTax.