The system doesn’t let me enter the “Transfer my child's tuition and education amounts”is there a bug? How to fix It?

[TurboTaxSusan]

Can you provide more information on what’s going on? Are you using TurboTax Online or TurboTax CD/Download? Are you getting an error message? Is it not allowing you to put in an amount, or have you entered everything and its not doing what you expected?

[thuvantran]

I’m using turbotax online, no error message. When I got to the screen where I’m supposed to enter the amount, it’s just going in circle, but I noticed her relationship changes from daughter to N/A, maybe that’s why? I have tried everything, redo a million times, still not working. I have attached the screenshot,

Hopefully you can help me. Thank you.

[TurboTaxBrenda1]

Thank you, I will go test it and get back to you shortly.

[TurboTaxBrenda1]

I've tested it on my end, and it shows up as N/A yet when I click on enter credit- I can choose which credits I want to claim by clicking on the box beside the credit.  I suggest, try logging off and logging back in and trying again- if this issue persist please clear  your cache and cookies and try again.

Thank you for choosing TurboTax.

[thuvantran]

I did log off, clear caches…

it would just bring me back to the screen with name on it with relationship N/A.

[TurboTaxBrenda1]

Are you trying to transfer a credit?

[thuvantran]

I want to Transfer my child's tuition and education amounts

Please see the attached screenshots I have attached , I think it has to do with the relationship changing to N/A. I never accounted something like this, I have been using turbotax on line for years.

[TurboTaxBrenda1]

Thank you- I have tried this- and yes, agreed. This is a known issue and is being worked on- I will update you here as soon as its been corrected. 

Thank you for your patience.