2024 Turbotax OAS Error

[marmour07]

My TurboTax 2024 indicates I have exceeded the maximum for the year for under 75, $8,618.04. But the amount shown for my slip entered is the same amount, $8,618.04. Please fix this in the next update. It is the correct amount inputted for the slip and not over.

[TurboTaxSusan]

An update is expected by the end of the week, so we'll see if your OAS issue is fixed. If not, I would recommend contacting our phone support team at 1-888-829-8608 as they can look at you file and escalate the issue if needed.

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

• 9 AM to midnight ET for English support
• 9 AM to 9 PM ET for French support

During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

Thank you for choosing TurboTax.

[marmour07]

Just got the latest update upon launching TurboTax Standard. The OAS error is still there. I have claimed the  amount of $8,618.04 and it still says it is over the maximum which is the same amount. I even edited and re-entered the numbers in the OAS slip.

[TurboTaxAniqua]

@marmour07 We still are waiting on CRA to finalize all the forms. More updates will be released as we get updated information from CRA.

[marmour07]

The latest update of TurboTax Standard this weekend did NOT correct this incorrect error warning.

[TurboTaxVeronique]

@marmour07 You can call our customer support at 1-888-829-8608. They have access to tools we don't have here in Community, like screenshare, and see the issues to escalate into an investigation if needed.

During tax season (from NETFILE opening date to May 1), we're available 7 days a week during these hours:

• 9 AM to midnight ET for English support
• 9 AM to 9 PM ET for French support

During the rest of the year (May 2 to mid February), we're available Monday through Friday 9 AM to 6 PM ET for English and French support.

We are closed on the weekends for now.
 

Thank you for choosing TurboTax.