Amazon purchased product key not working

[Frustrated Longtime user]

Good evening,  purchased the canadian Standard edition of TurboTax this evening for the 2023 tax year.  I followed the instructions to activate the key and it did not work.  

[TurboTaxSusan]

When you installed the program and entered the licence code, what error message did it give you?

[Frustrated Longtime user]

When i installed the program, using the link provided by amazon when i purchased turbotax, it asked me to register but it did not ask me at any point for the product key.  

Note, when i downloaded the program, prior to running the installer, there was a pdf that provided the online version activation instructions.   I confirm, i purchased the digital download not the online version, so the instructions provided for activation were incorrect.

[TurboTaxSusan]

Please try using our link to download and install the current version of TurboTax CD/download edition here:  Choose the 2023 TurboTax edition you need (for Windows). 

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.