Anyone having problems with 2023 version not saving your info?

[lyndatoneri]

I downloaded  Turbo tax standard  version last  month

 I  just entered  my medical   slips in &  when I tried  to exit TT  it came up with an error   to check disk space

I have plenty of disk space

I uninstalled TT  twice & reinstalled it    when starting up TT  I checked the box to get the updates 

entered some info same result   error message & info disappeared

3 rd time  I did not check the updates box ..entered some T slips  & no problem

I am afraid to  do anymore  work with TT   it is  a waste of time 

Anyone having the same problem ?

Solution  or hope they  fix the updates 

I do not think it is just me

Thanks

[TurboTaxSusan]

Please try saving the return to a different location, such as your desktop. 

You can also try running the program as an Administrator. To do this, right click the TurboTax icon and select "Run as Administrator"

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.

[lyndatoneri]

Thanks

[lyndatoneri]

So I tried running as administrator   

info was  still there that I had input   then closed TT

restarted & accepted the upgrades 

When trying to close  TT get  error code TT401   but at least the input in the forms was still there   for now

Will not be putting anymore info in  for the time being & hope the error code gets fixed

[TurboTaxGinette]

We have been told Windows Defender can interfere with TurboTax being able to access folders. This is why the TT401 error occurs. It requires changing permissions in Windows Defender to allow TurboTax to save files.

There are continuous updates being done before tax season opens. Thank you for updating us. 

Thank you for choosing TurboTax.

[lyndatoneri]

Thanks

 Finally found the  app  to add to window defender  so fingers crossed  that does the trick

 I am semi computer literate  but this is a PITA

[TurboTaxGinette]

Thank you for the update. 

Thank you for choosing TurboTax.

[bmoody]

How to fix the problem?

[TurboTaxSusan]

@bmoody Please try saving the return to a different location, such as your desktop. 

You can also try running the program as an Administrator. To do this, right click the TurboTax icon and select "Run as Administrator".

Also make sure that you don't have any anti-virus or firewall software blocking TurboTax from saving.

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.

[lyndatoneri]

So far  I signed in as administrator

Then in Windows defender gave TT permission to save files

So far the info I inputted in the  forms is still there  & no error codes

 I have not had  time to waste putting all my  medical back in to the worksheet  in TT

I am leery of doing it in case everything gets wiped out

AGAIN

Will report back  when I get time to waste  doing my  tax forms