Can't enter licence code to start turbotax 2023

[mmcintosh9999]

When I try to enter my licence code to start TurboTax 2023 it ignores the keyboard. So I can't type in the code and can't start the software...

I have uninstalled, re-downloaded, re-installed and rebooted but still can't type in the code.

[mmcintosh9999]

So it works perfectly on my old crappy desktop, but it doesn't work on my brand new Lenovo laptop .....

[TurboTaxSusan · Accepted solution]

Try using the tab or arrow keys to get the cursor into the text box so that you can type in the code.

[mmcintosh9999]

That worked -- thank you!!!!

[Joy1950]

It is not working on my installed cd 2023

[TurboTaxSusan]

@Joy1950 

Try changing the scaling settings of Windows to 100% if it's not already set to that. You can also try setting your screen resolution to 800 x 600, enter the licence, and then change the screen back to normal.

You might also be able to just move your mouse the blank screen and find the license code box by watching for the cursor to change.

[4CriC5]

No problen with the cursor as is blinking on the screen

[TurboTaxBrenda]

Do you see where you are to enter your license code?

[4CriC5]

Even with the curser blinking, I cannot enter the licence code. I tried several times but the space remain blank while the curser keeps blinking. Is there another way to enter the code?

[4CriC5]

Yes, I see where to enter the code