Yes as soon as we have steps for you we will post them here. Another client is telling us that the CRA IT helped them change settings in their MyAccount to fix the issue and we are awaiting those steps if possible.
Thank you for choosing TurboTax.
ERR.021 can only be resolved by Revenue Canada Technical Resource staff (i.e. you cannot fix this issue yourself in My Account.). Here are the steps:
In summary, this issue can be readily resolved by Revenue Canada Technical resource staff simply by "turning on" a flag on MY Account to allow for the transfer of data from MY Account into Turbotax.
I think I found the reason for ERR.021 I get this error when I try to sign in with my bank account info. I've been trying all day long. But first time I try to download T4 for my wife with her bank account info, worked right away. The only difference : I have a 2-step-verification security activated on my account that I cannot deactivate. My wife has not. So it look like the 2-step-verification is messing up the loggin into my CRA account. Can you fix this?
@ddumouli8833125 Try logging into your CRA account first, and then start the auto-fill process. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.
I tried to log in CRA first, but get error message : "
You are not authorized to view this page. "
This feature is not working well, i'm dissapointed. I will fill the forms by hand!
Thanks.
As per the Canada Revenue Agency (CRA) Preparing a tax return for a family member or a friend
Individuals can also use Auto-fill my return on behalf of a family member. If you prepare a tax return for a family member or a friend, you need to:
Each individual should enter their own CRA user ID and password to use this service. Auto-fill my return can be used for the current tax filing year plus the previous six tax years.
Thank you for choosing TurboTax.
I got the same error Er 21 when trying to download my spouse tax information using Turbo tax ( it is fine to access the CRA account outside Turbo tax).
Does my spouse has to contact CRA for the error? Thanks
@kiki20221 Try logging into your spouse's CRA account first, and then start the auto-fill process.
A lot of persons have done this way and the issue is still existed, even having a different error such as “forbidden error” including myself
Another client contacted the Canada Revenue Agency (CRA) and informed us: "If "web services" in not turned on within MY Account, you will receive an error message and you will not be able to download the data. I did spend about 30 minutes (once I spoke to a live CRA agent) for them to troubleshoot and resolve the issue. I tried it while she was on the phone and the transfer took less than a minute."
You may wish to contact the CRA by calling them at 1-800-959-8281.
Thank you for choosing TurboTax.
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