Cannot file using Netfile

[raywoo]

Message from CRA

The Canada Revenue Agency was unable to process your return because of one of the following reasons:A date of entry was indicated without indicating the residency status as immigrant.You indicated a residency status of immigrant without providing a date of entry.Make the necessary corrections and try again.

But actually I have filled the following information:

[TurboTaxSusan]

Is it showing as Warning or an Error? If it's a warning, then you can ignore it if the information you entered is correct.

[raywoo]

It's not just an warning,  it is an error which means my submitting is failed.

[TurboTaxSusan]

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

[yasinguducu]

any news ? I got the same problems

[TurboTaxSusan]

@yasinguducu Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.  

[raywoo]

I contacted the support and they cannot solve this problem for me, my netfile account was locked due to retrying for too many times.

In the end, I refunded turbotax and changed to another online software,  and saved my life. 

[yasinguducu]

Which software have u changed too ?

i had the same problem for 4 peoples.. I can’t believe they can’t fix it

[yasinguducu]

I did contact them.. they can’t fix it.. it’s a bug.. the guy told me to send my tax return in the mail.. it’s not 1991 anymore.. this bug should be fixed by now.

im refunding this software

[TurboTaxBrenda]

Did you enter a date of entry and enter the person as a non-resident?