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raywoo
Returning Member

Cannot file using Netfile

Message from CRA

The Canada Revenue Agency was unable to process your return because of one of the following reasons:A date of entry was indicated without indicating the residency status as immigrant.You indicated a residency status of immigrant without providing a date of entry.Make the necessary corrections and try again.

 

But actually I have filled the following information:

test.jpg

21 Replies

Cannot file using Netfile

Is it showing as Warning or an Error? If it's a warning, then you can ignore it if the information you entered is correct.

 

raywoo
Returning Member

Cannot file using Netfile

It's not just an warning,  it is an error which means my submitting is failed.

 

test2.jpg

Cannot file using Netfile

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

 

Cannot file using Netfile

any news ? I got the same problems

Cannot file using Netfile

@yasinguducu Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.  

raywoo
Returning Member

Cannot file using Netfile

I contacted the support and they cannot solve this problem for me, my netfile account was locked due to retrying for too many times.

 

In the end, I refunded turbotax and changed to another online software,  and saved my life. 

Cannot file using Netfile

Which software have u changed too ?

 

i had the same problem for 4 peoples.. I can’t believe they can’t fix it

Cannot file using Netfile

I did contact them.. they can’t fix it.. it’s a bug.. the guy told me to send my tax return in the mail.. it’s not 1991 anymore.. this bug should be fixed by now.

 

im refunding this software

Cannot file using Netfile

Did you enter a date of entry and enter the person as a non-resident?